We want every order to be perfect. If something went wrong, please contact our Grievance Officer. As required under the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours and resolve it within one month of receiving it, and we will share a copy of your complaint as recorded.
Grievance Officer
Garima Bothra
Resin Storyy (Proprietor: Garima Bothra)
Tulip Garden Apartment, Howrah, West Bengal – 711109, India
Email: resinstoryy@gmail.com
Phone / WhatsApp: +91 93304 08879
Hours: Monday – Saturday, 11 am – 7 pm
Please include
- Your order number and name
- What went wrong (photos / unboxing video for damage)
- What you would like us to do
If you are not satisfied with our resolution, you may contact the National Consumer Helpline (1915 / consumerhelpline.gov.in).